Customer Support Engineer

Role summary / purpose

The successful candidate will serve as the link between the plant and the manufacturing facility, acting as a Customer Service Engineer (CSE) residing at the customer facility.

Key responsibilities

• Re-verify parts within the computer system
• Perform first level analysis of non-conformances
• Verify all suspect product and maintain product test equipment
• Serve as the communication link between Customer Plant and manufacturing operations
• Expedite non-conforming material same day
• Input data into Incident Reporting System (IRS)
• Provide technical support and system understanding
• Conduct and coordinate initial 24 hour containment activities
• Coordinate additional containment where required
• Be an integral part of response teams
• Write weekly trip reports
• Monitor and negotiate customer return Parts Per Million (PPM) rates
• Provide and coordinate special event activities
• Develop customer relationships to improve product and maintain or increase business

Requirements – education & experience

• 6-10 years of related work experience
• College degree with a major in Engineering

Required skills

• Wire Harness Experience
• Customer facing experience
• Computer literacy
• Proficiency with Excel, Word, and email
• Highly organized
• Superior communication skills
• Training in computer applications

Employment details – type, location, hours

Contract duration: 6 months. Position is based at customer facility.